Refund policy
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at info@enhancedhair.ca. Please note that returns will need to be sent to the following address:
ATTN: Enhanced Hair
204 Central Ave London Ontario N6A 1M7
Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at info@enhancedhair.ca.
Product Condition
Because all items we ship are brand new, we're unable to accept returns on pieces that have been worn or altered. For hygiene reasons, returned items must meet all of the following criteria:
- Returned in its original, factory-fresh state
- Unworn, unbrushed, and free of any scent — including perfume, food, or tobacco smoke
- Unaltered in any way, including no modifications to the factory parting
- All original tags present and intact — tags that have been removed and reattached will not be accepted
- Returned in all original packaging materials, including the box, netting, and any wrapping
Return Shipping
The cost of return shipping is the customer's responsibility. We do not offer prepaid labels or cover postage for returned items.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods, custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at info@enhancedhair.ca.
If your return does not meet the eligibility requirements, no exchange or credit will be issued and the item will be returned to you.